Returns & Replacements

At Misty Mountain Soap Company, we take pride in producing high-quality, handcrafted skincare products. Due to the nature of our products, we do not accept returns.

Because our items are personal care products, once they leave our facility and/or are opened, they cannot be resold. For this reason, all sales are final.

Exceptions (Our Error):

If your order arrives incorrect, damaged, or defective due to an error on our part, we will gladly make it right. In these cases:

You must contact us within 7 days of receiving your order.

We may request photos or additional details to verify the issue.

The product may need to be returned to us.

Once the return is received and reviewed, we will send a replacement product at no additional cost.

Non-Returnable Items:

All products are considered non-returnable, including:

Opened or used items

Health and personal care products

Clearance or discounted items

Gift cards

Proof of Purchase:

A receipt or order confirmation is required for any replacement request.

Return Instructions (If Applicable):

Please do not send any items back without contacting us first. Unauthorized returns will not be accepted.

If you have any questions or concerns about your order, please contact us directly. We are committed to ensuring you have a great experience with Misty Mountain Soap Company.